Information Technology and Communications Skills Building


Developing effective communication skills

Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills and socially people with improved communication skills usually enjoy better interpersonal relationships with friends and family.

Effective communication is a key interpersonal skill and by learning how we can improve our communication has many benefits.

Visit the Skills You Need website to find effective communication tips.

Handling Conflict at Work

Conflict is a normal and unavoidable occurrence in a workplace.

For some suggestions on how to handle this, visit the Relationships Australia website

Information Communications Technology skills

Most jobs today require a working knowledge of certain computer skills. Employers seek and reward employees with the skills and knowledge to send messages across the country via e-mail; use a spreadsheet to create a graph and paste it into a report; add and edit data in a database; understand the implications of file sizes, memory limitations, and network arrangements; and recognize the function and features of modern computer components. Any job candidate who already possesses these skills will stand above those who do not. But don’t worry, there are resources out there to help you learn or brush up on your skills.

SA Libraries

Most libraries offer computer and internet classes including basic and intermediate levels.

These classes can include such topics as basic internet searching, wireless internet access, or learning to use software such as email, word processing and spread sheeting.

To find out more information, access your library site

Online or short courses

Adult Community Education (ACE) providers in your area can help you improve your reading, writing and number skills. Many ACE providers also offer programs to help you get computer and other workplace skills. They can also help you in getting office skills like tables, charts, graphs, word processing and desktop publishing software, internet. You’ll learn with other adults in small groups, or even get one on one coaching. ACE programs are usually free or low cost.

Forward IT – This website helps people new to the internet learn about topics including web searching, email, YouTube, and Skype. The website is designed for you to work on your own, or sit with someone who can guide you through the step-by-step lessons.

Getting your own computer

The following sites could help you to purchase your own computer

  • Australian Computer Society (ACS) PC Recycling Scheme – provides low cost recycled computers to individuals on a low income, charitable or not for profit organisations
  • Green PC – refurbishes and recycles computers and equipment for use by individuals on a low income and community organisations
  • ITShare SA Inc -provides low cost computer systems to low income groups, individuals and communities
  • Aspitech – offer cheap, refurbished computers